Terms of Use

Last updated: October 30, 2026

1. INTRODUCTION

These Terms of Use govern access to and use of Conferna™, a digital communication and collaboration platform operated by CloudTrust Kft. (hereinafter referred to as "CloudTrust").

By accessing, registering for or using Conferna, you agree to be bound by these Terms of Use. If you do not agree with these Terms, you must not use the platform.

If you use Conferna on behalf of a company, institution, organisation or other legal entity, you represent that you are authorised to accept these Terms on its behalf. In such cases, references to "you" or "the user" may also refer to that organisation.

Certain services or features may be subject to additional contractual terms, service agreements or specific policies. Where such terms apply, they supplement these Terms of Use. In the event of a conflict, the specific agreement governing the relevant service shall prevail to the extent of that conflict.

2. SERVICE PROVIDER

Conferna is operated and provided by:

CloudTrust
Hungary

Website: https://cloudtrust.solutions
Platform: https://conferna.com
Contact: privacy@cloudtrust.solutions
Court of Registration: Metropolitan Court of Budapest, Company Court
Company Registration Number: 01-09-197036
EU VAT Number: HU25053768

CloudTrust develops and operates digital infrastructure, networking, communication and related technology services.

3. DESCRIPTION OF THE SERVICE

Conferna is a digital communication and collaboration platform designed to support real-time interaction and information exchange between individuals and organisations.

Depending on the version, subscription, configuration and availability, the platform may provide:

3.1. Audio and video conferencing.

3.2. Real-time messaging and communication.

3.3. User and organisation management.

3.4. Online presence and participant management.

3.5. Desktop, mobile, tablet and embedded-device access.

3.6. Integration with external identity providers and authentication systems.

3.7. Security and access management features.

3.8. Additional collaboration, automation and artificial intelligence features.

The availability of individual features may vary depending on the platform version, deployment model, subscription, technical environment and applicable agreements.

CloudTrust reserves the right to develop, modify, improve or discontinue individual features in accordance with these Terms and any applicable contractual obligations.

4. ELIGIBILITY AND USER ACCOUNTS

Users must have the legal capacity required to enter into a binding agreement under the laws applicable to them.

Where registration or authentication is required, users must provide accurate and current information and maintain the confidentiality of their authentication credentials.

Users are responsible for all activities performed through their accounts, except where unauthorised access results from circumstances for which they are not responsible under applicable law.

Users must notify CloudTrust or the relevant organisation administrator without undue delay if they suspect that their account, credentials or authentication mechanisms have been compromised.

CloudTrust may require additional authentication or verification measures where reasonably necessary to protect the platform and its users.

5. ORGANISATIONAL ACCOUNTS AND ADMINISTRATION

Where Conferna is provided through an organisation, the organisation may appoint administrators who manage access, users, permissions and available features.

Organisation administrators are responsible for:

5.1. Managing user access and permissions within their organisation.

5.2. Ensuring that users are authorised to access the relevant services.

5.3. Configuring available security and authentication settings appropriately.

5.4. Informing users about applicable organisational rules and policies.

5.5. Ensuring that their use of Conferna complies with applicable laws and contractual obligations.

CloudTrust may provide technical administration capabilities but does not automatically assume responsibility for the internal governance, authorisation decisions or legal compliance of customer organisations.

6. ACCEPTABLE USE

Users must use Conferna lawfully, responsibly and in accordance with these Terms.

Users must not:

6.1. Use the platform for any unlawful purpose or activity.

6.2. Violate the rights, privacy or intellectual property of others.

6.3. Harass, threaten, intimidate, defame or otherwise harm other users.

6.4. Distribute malicious software, harmful code or content intended to compromise systems or devices.

6.5. Attempt to gain unauthorised access to accounts, systems, networks or infrastructure.

6.6. Interfere with, disrupt, overload or impair the operation or security of the platform.

6.7. Reverse engineer, decompile or disassemble any part of the service, except to the extent expressly permitted by applicable law.

6.8. Circumvent authentication, access restrictions, security controls or usage limitations.

6.9. Use automated mechanisms to access or interact with the platform in a manner that causes disruption, excessive load or unauthorised data collection.

6.10. Use Conferna to distribute spam, fraudulent communications or other prohibited material.

6.11. Impersonate another person or organisation or misrepresent their identity or authority.

6.12. Use the platform in a manner that violates applicable export control, sanctions or other regulatory requirements.

CloudTrust reserves the right to take proportionate measures against activities that violate these Terms or threaten the security, availability or integrity of the platform.

7. USER CONTENT AND COMMUNICATION

Users may create, transmit, share or otherwise make available information and content through Conferna.

Users remain responsible for the content they submit, transmit or share, including messages, files, documents, audio, video and other materials.

Users must ensure that they have all necessary rights, permissions and legal grounds to use and share such content.

By using Conferna, users do not transfer ownership of their content to CloudTrust.

Users grant CloudTrust only the limited rights necessary to technically provide, operate, secure and maintain the requested services, subject to applicable law and the relevant contractual arrangements.

CloudTrust does not claim ownership of user-generated content.

Users are responsible for ensuring that their communications comply with applicable laws, including data protection, confidentiality, intellectual property and communication-related requirements.

8. PRIVACY AND DATA PROTECTION

The processing of personal data in connection with Conferna is described in the Conferna Privacy Policy.

The Privacy Policy forms an integral part of the information provided to users regarding personal data processing.

Users are responsible for ensuring that they have an appropriate legal basis for sharing personal data relating to other individuals through the platform.

Where Conferna is used by an organisation, the organisation may have additional responsibilities as a data controller under applicable data protection legislation.

Where CloudTrust processes personal data on behalf of an organisation, the parties' respective responsibilities may be governed by a separate Data Processing Agreement.

9. SECURITY AND AUTHENTICATION

Conferna may provide security features including FIDO2, WebAuthn, hardware security keys, platform authenticators, multi-factor authentication, TOTP and external identity provider integration.

Users must not attempt to bypass or disable security measures without appropriate authorisation.

Users are responsible for protecting their devices, authentication credentials and access mechanisms.

CloudTrust may introduce additional security requirements where necessary to protect the platform, its infrastructure and users.

No electronic communication system can be guaranteed to be completely secure or continuously available. Users should apply appropriate security practices when accessing the service.

10. THIRD-PARTY SERVICES AND INTEGRATIONS

Conferna may support integrations with third-party platforms, identity providers, infrastructure services and other external technologies.

Such services may be subject to separate terms, privacy policies and technical requirements imposed by their respective providers.

CloudTrust is not responsible for the independent operation, availability, content, security or policies of third-party services, except where responsibility cannot be excluded under applicable law or is expressly accepted under a separate agreement.

Users are responsible for reviewing and complying with the terms applicable to third-party services they choose to use.

11. ARTIFICIAL INTELLIGENCE AND ADDITIONAL FEATURES

Certain versions or configurations of Conferna may include artificial intelligence, automated processing, transcription, translation, summarisation or other advanced functionalities.

Such features may be provided directly by CloudTrust or through integrated third-party technologies.

The availability and operation of these features may depend on additional technical conditions, configuration settings and contractual arrangements.

Users must not submit personal data, confidential information, copyrighted material or other protected content to such features unless they have the necessary rights and legal grounds to do so.

AI-generated or automatically processed output may contain errors, omissions or inaccurate information. Users must independently verify important results before relying on them.

AI-generated output must not be treated as professional legal, medical, financial or other regulated advice unless explicitly provided under an appropriate professional service arrangement.

Additional terms or notices may apply to specific AI-powered features.

12. INTELLECTUAL PROPERTY

Conferna, including its software, architecture, interfaces, designs, trademarks, logos, documentation and related materials, is owned by or licensed to CloudTrust Kft. or the respective rights holders.

All intellectual property rights not expressly granted to users under these Terms remain reserved.

Subject to these Terms and any applicable agreement, CloudTrust grants users a limited, non-exclusive, non-transferable and revocable right to access and use Conferna for its intended purposes.

Users must not copy, modify, distribute, sell, sublicense or commercially exploit any part of the platform unless expressly authorised by CloudTrust or permitted by applicable law.

The Conferna™ and CloudTrust™ names, trademarks and related product identifiers may not be used without prior written permission, except where permitted by applicable law.

13. SERVICE AVAILABILITY AND MAINTENANCE

CloudTrust aims to provide a reliable and secure service but does not guarantee uninterrupted or error-free availability unless expressly agreed in a separate service-level agreement.

The service may occasionally become unavailable due to maintenance, updates, infrastructure changes, technical failures, network interruptions, security incidents or circumstances beyond CloudTrust's reasonable control.

CloudTrust may perform planned or emergency maintenance where necessary to maintain or improve the service.

Where reasonably practicable, users or affected organisations may be informed about planned service interruptions in advance.

14. MODIFICATIONS AND UPDATES

CloudTrust may update, modify or improve Conferna to maintain security, compatibility, functionality and service quality.

Changes may include technical improvements, interface modifications, new features, removal of outdated functionality or changes required by applicable law.

Where a change materially affects a paid service or an existing contractual commitment, CloudTrust will handle the change in accordance with the applicable agreement and mandatory legal requirements.

Continued use of the service after changes to these Terms become effective constitutes acceptance of the revised Terms where such acceptance is legally valid.

15. SUSPENSION AND TERMINATION

CloudTrust may restrict, suspend or terminate access to Conferna where reasonably necessary, including in cases where:

15.1. A user materially violates these Terms.

15.2. A user engages in unlawful, fraudulent or harmful activities.

15.3. An account or system presents a security risk.

15.4. Access is required to be restricted by law or a competent authority.

15.5. Continued access would create a material risk to the platform, other users or CloudTrust.

Where reasonably practicable and legally permissible, CloudTrust will provide notice and an opportunity to address the relevant issue before taking action.

Users may stop using Conferna at any time. Account deletion, subscription cancellation and termination of organisational services may be subject to additional procedures or contractual conditions.

Termination does not affect rights or obligations that accrued before termination or provisions that are intended to survive termination.

16. DISCLAIMERS

Conferna is provided subject to the functionality, configuration and technical conditions applicable to the relevant service.

To the maximum extent permitted by applicable law, CloudTrust does not warrant that the service will be uninterrupted, completely error-free, compatible with every device or network environment, or suitable for every particular purpose.

CloudTrust does not guarantee the accuracy, completeness or reliability of content provided by users, third parties or automated systems.

Nothing in these Terms excludes or limits any warranty, right or remedy that cannot lawfully be excluded or limited under applicable law.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, CloudTrust shall not be liable for indirect, incidental, special or consequential damages, loss of profits, loss of business opportunities or loss of data arising from the use of or inability to use Conferna.

CloudTrust shall not be responsible for failures caused by circumstances outside its reasonable control, including third-party network failures, internet service interruptions, incompatible devices, unauthorised user actions or external service outages.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for intentional misconduct, gross negligence where applicable, or other non-excludable statutory liability.

Where a separate written agreement establishes specific liability provisions, those provisions shall apply to the extent of any conflict with these Terms.

18. INDEMNIFICATION

To the extent permitted by applicable law, users and organisations are responsible for claims, losses and damages arising from their unlawful use of Conferna, their violation of these Terms or their infringement of third-party rights.

This provision does not apply to the extent that the relevant claim or damage results from conduct for which CloudTrust is legally responsible.

19. EXPORT CONTROL AND SANCTIONS

Users must comply with applicable export control, sanctions and trade restriction laws when accessing or using Conferna.

Users must not use the service in any manner that would cause CloudTrust to violate applicable export control or sanctions requirements.

CloudTrust may restrict access where necessary to comply with applicable legal obligations.

20. GOVERNING LAW AND JURISDICTION

These Terms of Use are governed by the laws of Hungary, without prejudice to mandatory consumer protection provisions that may apply under the laws of another jurisdiction.

Any dispute arising out of or in connection with these Terms shall be submitted to the competent courts of Hungary, subject to mandatory jurisdiction and consumer protection rules.

Nothing in this section limits any mandatory rights that consumers may have under applicable law.

21. CHANGES TO THESE TERMS

CloudTrust may revise these Terms of Use from time to time to reflect changes in the platform, business operations, legal requirements or service functionality.

The latest version will be published through the Conferna website or the relevant application interface.

The revision date will be indicated at the beginning of the document.

Where changes materially affect users, CloudTrust may provide additional notice through the platform or other appropriate communication channels.

22. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by applicable law.

The invalid or unenforceable provision shall be interpreted or replaced, where legally possible, in a manner that most closely reflects its original purpose.

23. ENTIRE AGREEMENT

These Terms, together with the applicable Privacy Policy and any additional service-specific agreements, constitute the terms governing the use of Conferna.

Where a separate written agreement between CloudTrust and a customer contains specific provisions concerning the relevant service, that agreement shall prevail in the event of a conflict.

24. CONTACT

For questions concerning these Terms of Use, please contact:

CloudTrust
Hungary

Website: https://cloudtrust.solutions
Conferna: https://conferna.com
Contact: privacy@cloudtrust.solutions
Court of Registration: Metropolitan Court of Budapest, Company Court
Company Registration Number: 01-09-197036
EU VAT Number: HU25053768